Social Media Monitor: Part Time
A BallywhoSocial Social Media Monitor is a digital-savvy company and client representative who monitors daily engagements on social platforms including Facebook, Twitter, Instagram and more. S/he should have strong social media experience and will use a secure online monitoring platform to follow a detailed response protocol specific to each BallywhoSocial client. Social Media Monitors are expected to communicate directly with clients. As a result, s/he must be professional, thorough and detail-oriented with each posted response and must respond to all posts within a specific time frame. This is a remote, online, part-time position requiring non-traditional hours, including evenings and weekends. This part-time position will also be shared with another Social Media Monitor. Strong communication and collaboration skills, capable writing abilities and an attention to detail and follow up are essential. By working diligently to manage social comments within the allotted timeframe, a BallywhoSocial Social Media Monitor is committed to offering the best possible customer service to our clients.
Professional, customer-service or public relations-oriented experience preferred.
The ideal candidate is someone who:
Maintains a strong, self-directed work ethic and can thoroughly complete daily tasks online from a home-based office
Has some public relations or customer service experience
Manages multiple tasks, is detail-oriented and disciplined
Understands and enjoys using multiple social media platforms in a professional manner
Can accommodate clients’ changing needs and requests efficiently and effectively
On a daily basis, a Social Media Monitor performs the following tasks and activities:
Monitors multiple social platforms for multiple BallywhoSocial clients
Carefully follows a specific response protocol and guidelines unique to each client
Works part-time during week day, evening and weekend hours, while sharing responsibilities and shifts with another Social Media Monitor
Adheres to best practices for each platform
Maintains a client-centered focus at all times
Applicant must take a writing test and pass a drug screen/background check.