A BallywhoSocial Community Manager is a digital-savvy company and client representative who manages the overall social communications, strategy, public relations and analytics for client social platforms, including Facebook, Twitter, Instagram, LinkedIn, Pinterest, Snapchat and more. S/he ensures that each platform posts compelling written and graphic social content to meet social marketing goals. Exceptional communication skills—both verbal and written— and social media experience are mandatory. Community Managers can translate broad client marketing initiatives into smart, creative and concise written and graphic content, or work closely with staff to effectively communicate these goals. S/he should have a clear understanding about the value of customer relations and client public relations expectations, as they communicate with commenters daily while monitoring platforms, responding to notifications and connecting with client partners on social media. Community Managers lead campaign and ad strategy for clients by platform and work to propose effective opportunities to support client marketing goals while applying BallywhoSocial best practices and policies. Community Managers also review and interpret analytic data for clients, and use it to refine or build social strategy moving forward. S/he is responsible for managing multiple projects with weekly deadlines and providing frequent status updates regarding project progress and challenges. Finally, a BallywhoSocial Community Manager is committed to offering the best possible customer service to our clients, and works diligently to maintain a strong client relationship.
In order to meet the needs of a diverse, national client base, this is a telecommuting position which may require travel.
A BallywhoSocial Community Manager should have a bachelor’s degree in a relevant field, such as English, journalism, or marketing. The ideal candidate has a strong background in written communication (web, journalism, PR, or marketing preferred) and an extensive understanding of business best practices for social media strategy, multiple social media platforms and web communication.
The ideal candidate is someone who:
Maintains a strong, self-directed work ethic and is able to meet daily and weekly deadlines from a home-based office
Manages multiple tasks in any given day, is deadline driven and can respond, follow-up, delegate and deliver in a timely manner
Understands and enjoys using multiple social media platforms in a professional manner
Values customer service and accommodates clients’ changing needs and requests
Applies the latest social media trends for business to client social strategy
Clearly communicates best practices for social media
Effectively and consistently articulates progress, goals and challenges to other team members
Maintains focus, self-direction and self-discipline
Translates client needs and goals into succinct and engaging social content that requires minimal editing or revision
Creates strong graphic content for social media posting
Researches material thoroughly and assures factual accuracy
On a daily basis, Community Manager performs the following tasks and activities:
Monitors and maintains work flow on client social platforms by ensuring client marketing goals are being met, content is posting and notifications are being managed.
Reviews and updates client strategy and content plans.
Manages and creates campaign proposals for client social ad strategy.
Works closely with BallywhoSocial staff to ensure daily client requests are being met in a timely manner.
Composes original, thoughtful, and engaging content for various social media platforms such as Facebook, Twitter, LinkedIn, Pinterest and Instagram
Creates compelling social graphic images to match written content and client marketing initiatives
Adheres to best practices for each platform
Maintains a client-centered focus at all times
Contributes to the creation of in-house marketing materials as needed
Meets daily and weekly deadlines
Travels occasionally for staff meetings or to meet with clients or provide social reporting including live social media posting and photography
Applicant must take a writing test and pass a drug screen/background check.